American Girl (Tysons Corner) NEW Location- Experience Associate -Part Time Position — McLean, VA

The Opportunity: The American Girl Washington, DC retail store (McLean, VA) is looking for a dynamic individual as a Experience associate who has the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

What Your Impact Will Be:

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

What We’re Looking For

• Sales experience in the specialty retail or service industry, preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Experience working around children, preferred.
• Must be willing to work a flexible retail schedule, including days, nights and weekends.
• Engaging with Customers in Doll hair braiding Salon Experience

What It’s Like to Work Here:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is recognized for the second year in a row as a Great Place to WorkTM and as one of Fast Company’s Best Workplaces for Innovators in 2022.