Product Support Engineer II at Sierra Nevada Corporation — Hurlburt Field, FL

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer II, you will provide intermediate-level technical support for our product and system prototypes. You will take a more active role in troubleshooting, product testing, and coordinating corrective actions. This role involves collaborating closely with engineering teams to ensure our products meet performance standards and customer requirements.

Responsibilities

• Provide Subject Matter Expert support to field teams and system operators, with issues encountered in the field to include writing technical procedures, service bulletins and assistance in troubleshooting
• Test/Troubleshoot systems using test equipment engineering drawings, vendor manuals, schematics, and written/verbal instruction
• Provide in-flight test, troubleshooting and training support as required
• Load and make modifications to network switch and router configurations for operational and test use as required
• Operate a broad range of computing, networking, line of sight, and beyond line of sight systems
• Identify solutions for integrating new system components into existing architecture
• Liaise between local and visiting test organizations and Colorado AbMN engineering to support testing, integration/modification and verification/validation events and provide feedback
• Act as the host and on-site subject matter expert for customers i.e. government program office, military operators, and partner agencies such as National Reconnaissance Office and Idaho National Laboratories

Qualifications You Must Have:

• High school diploma or GED equivalent, and typically 2 or more years of related experience
• Higher education may substitute for relevant experience
• Basic understanding of and some experience with wireless networks, tactical communications and personal computers
• Communication and customer interface skills
• Understanding of system level maintenance of networks and communications systems
• Understanding of and some experience with a wide variety of network related tools, concepts, technologies, best practices, and security procedures including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)
• Security+ Certified• Familiar and experienced with domain network infrastructure including configuration of network switches, servers, network file servers, hypervisor hosts VMware and virtual machines
• Understanding of component integration• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Ability to provide onsite SME support for all customer agencies in the NW Florida area
• Must have outstanding communication and be able to establish strong customer relationships
• Ability to mentor on-site technicians• Ability to deploy outside the continental US
• Ability to meet current deployment requirements including COVID BMI restrictions
• Must be able to complete aircrew training in accordance with local and federal requirements to include: Altitude Chamber Training (Air Force Physiological Training), FAA Class II Flight Physical, Local Area Survival; Water Survival Training
• An active Secret U.S. Security Clearance is required

Qualifications We Prefer:

• Experience with advanced prototype or concept product development.
• Knowledge of Aerospace and Defense industry standards and practices.
• Certification in relevant technical areas (e.g., CompTIA A+).
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions:

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

IMPORTANT NOTICE: