Supervisor, Advice Center Sales Support at Us — Cedar Rapids, IA
Full job description
Job Family
Customer Service
About Us
Who We Are
What We Do
Job Description Summary
Supervise daily and weekly activities for a team of registered representatives that support financial advisors or life insurance agents. Partner with management to provide leadership, motivation, training and development of workforce.
Job Description
Responsibilities
- In collaboration with management, set team objectives and ensure goals are met.
- Manage daily operations; set priorities and coordinate work activities with other supervisors.
- Responsible for one or more functions or processes, with accountability to meet company objectives.
- Assist team with escalated issues
- Foster a productive partnership with TAC Sales Management and help build relationships between Sales and Sales Support teams.
- Define, monitor, and coach to performance metrics.
- Evaluate staff performance of team and complete appraisals. Coach to performance metrics and counsel team members individually and together toward improved performance.
- Continuously search for ways to improve effectiveness, efficiency and “value added” for internal and external customers.
- Ensure compliance with company policies.
- Ensure quality and compliance by reviewing calls for the team.
Qualifications
- Bachelor's degree in a business field or equivalent training/experience
- Five years of financial services industry and/or customer service experience
- FINRA Series 6 license, or obtain within six months of hire (for retirement business); Life license within 90 days of hire (for life business)
- Good knowledge of financial products or three years in customer service supervision
- Problem-solving, analytical and decision-making skills
- Excellent written/verbal communication skills
- Strong customer service, interpersonal, and listening skills to assist staff and internal/external customers to the highest level
- Ability to handle multiple responsibilities under pressure
- Ability to grasp technical/complex concepts and convey to staff and internal/external customers.
- Proficient using MS Office
Preferred Qualifications
- Team lead/supervisory experience
Working Conditions
- Office Environment
- Moderate Travel 10 to 25%
Compensation
The salary for this position generally ranges between $70,000 - $85,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Disclaimer: Beware of fake job offers!
- We will never request personal information such as ID or payment for equipment upfront.
- Official offers are sent via DocuSign following a verbal offer—not through text or email.
What We Offer
Compensation Benefits
- Competitive Pay
- Bonus for Eligible Employees
Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Inclusion & Diversity
Giving Back
Transamerica’s Parent Company
- As of December 31, 2023