Senior Manager, End User Lifecycle Operations at Stanley Black & Decker, Inc. — Remote

Senior Manager, End User Lifecycle Operations – Remote

Come build something that matters.

The Job:

As a Senior Manager, End User Lifecycle Operations, you’ll be part of our Infrastructure & Support Services team working as a remote employee. You’ll get to:

End User Software Licensing, True-Ups & License Management (Oversight)

• Own the operational governance for licensing programs (e.g., enterprise agreements and related subscriptions), including renewal calendars, compliance posture, and internal controls.
• Lead the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness; ensure audit-ready documentation and traceability.
• Maintain an accurate license position by partnering with SAM/ITAM, endpoint engineering, identity teams, and Finance to reconcile entitlements vs. consumption.
• Establish and monitor license management processes (request/approval flows, assignment standards, reclaim/re-harvest, exception handling).
• Produce recurring reporting on license utilization, compliance risk, and optimization opportunities; drive corrective actions with owners.

Tenant Management (Oversight)

• Provide governance and oversight for Microsoft tenant management (e.g., M365/Azure/Entra ID tenant administration operating procedures), ensuring alignment with Security and Identity standards.
• Coordinate with Identity/Security teams on role-based access, privileged access processes, and administrative change controls.
• Ensure tenant configuration changes follow documented approval and change management processes; maintain operational runbooks and escalation paths.
• Support cross-tenant or multi-tenant considerations (if applicable), including standardization, documentation, and stakeholder communications.

PC Procurement & Lifecycle Operations

• Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking.
• Own asset tracking and lifecycle governance (receiving, imaging readiness, assignment, transfers, returns, refresh, and disposition) in partnership with ITAM/SAM.
• Lead logistical deployments (new hire kits, break/fix swaps, refresh waves, site deployments), ensuring SLA adherence and clear communications to end users and site IT.
• Oversee depot operations (internal or outsourced): inventory accuracy, staging/imaging coordination, shipping/receiving, repair triage, and secure disposal processes.
• Implement controls for chain of custody, data handling, and secure wipe/disposition aligned to security policies and regulatory requirements.

Vendor, Financial & Process Governance

• Manage vendor performance for Microsoft licensing partners and PC suppliers/logistics providers: KPIs, SLAs, escalations, and continuous improvement.
• Partner with Finance/Procurement to ensure spend visibility, invoice validation, and cost optimization (license right-sizing, standard configurations, reduced expedite costs).
• Define and improve SOPs, documentation, and controls to ensure repeatable operations and audit readiness.

Team Leadership & Stakeholder Management (Not Initially)

• Lead, coach, and develop a team of analysts/coordinators (or manage vendors) supporting licensing operations and endpoint logistics.
• Serve as the primary operational point of contact for licensing and endpoint lifecycle topics for IT leadership, Service Desk, Security, Procurement, and Finance.
• Drive clear communications for upcoming renewals/true-ups, refresh cycles, and deployment schedules.

The Person:

• Bachelor’s degree in IT, Business, Supply Chain, Finance, or equivalent experience.
• 5+ years of experience in at least two of the following areas: Microsoft licensing/SAM, IT asset management, endpoint/desktop operations, procurement operations, or IT service management.
• Working knowledge of Microsoft licensing concepts (subscriptions vs. enterprise agreements, compliance, true-ups) and ability to partner effectively with licensing specialists and resellers.
• Experience managing operational processes with strong controls (approvals, audit trails, documentation).
• Experience with endpoint lifecycle operations (procurement, inventory, deployment logistics, depot/warehouse operations).
• Strong vendor management, stakeholder management, and communication skills.
• Advanced Excel/analytics skills; comfort producing executive-ready metrics and dashboards.

Preferred Qualifications

• Experience with Microsoft licensing optimization and usage reporting for M365 and/or Azure.
• Familiarity with ITAM/SAM tools and ITSM platforms (e.g., ServiceNow or equivalent), including asset and request workflows.
• Experience with Intune/Autopilot, endpoint imaging/staging processes, and identity concepts (Entra ID) in partnership with engineering teams (not necessarily hands-on engineering).
• Certifications (nice to have): ITIL Foundation, IAITAM (CSAM/CHAMP), Microsoft fundamentals (e.g., MS-900/AZ-900), or procurement/supply chain certifications.

The Details:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

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• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tool sand other partner programs.

Who We Are

What You’ll Also Get

Benefits & Perks