Sonic Automotive · San Jose, CA

Service BDC Agent - Jaguar Land Rover San Jose at Sonic Automotive — San Jose, CA

Full-timeSan Jose, CA$25–$25/hourPosted 2026-07-23Apply on SmartRecruiters
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Full job description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service Service BDC Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms and other documentation on a timely basis.
  • Perform other job-related duties as assigned.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
  • Previous experience in either a high-volume call center environment or commission driven role.
  • Excellent interpersonal skills over the phone.
  • Goal-driven to meet and exceed store appointment goals.
  • Ability to work independently and as part of a team in a fast paced environment
  • Strong organizational and time management skills
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

  • Previous BDC experience for an automotive dealership

(This Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $25.00.)

Schedule

  • Full Time
  • Monday through Saturday availability
  • Sundays off