Talent Service Coordinator (US) at QVC, Inc. — USA, PA

• QVC is currently seeking a Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, working daily with the our backstage teams to communicate changes, and other responsibilities as assigned.

Where You'll Work

• This role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role.

What You'll Do

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support all backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
• Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
• Getting the guests and hosts ready before going on air.
• Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

What You'll Bring

• Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience.
• RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required.

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