Senior ServiceNow Architect at AbbVie — South San Francisco, CA

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.
• Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience; Master’s Degree or equivalent education in Science or Technology plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.