Spanish Bilingual Customer Service Specialist - 2nd Shift at HSNi, LLC — Remote

Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

• This role is remote; job seekers must reside in Georgia. You will work from home.

What You'll Do

• You'll assist our Spanish and English speaking customers.
• $15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
• Busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist our customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

This is a remote position.

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