Front Desk Representative - Tower Suites/VIP at Wynn Resorts — Las Vegas, NV

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Job Responsibilities:

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
• Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
• Acts as a liaison between guests and all other Property Departments
• Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
• Responsible for maintaining a working knowledge all current promotions and rate codes
• Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
• Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
• Resolve guest issues within limits of authority and empowerment
• Maintains the cleanliness and supply levels of Front Desk
• Accurately completing checklists and reports associated with specific shifts
• Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
• Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
• Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
• Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room

Job Requirements:

• High school diploma or equivalent
• Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
• Money handling, basic level math, accounting responsibilities
• Must be at least (21) years of age
• Requires excellent communications and telephone etiquette skills
• Second language preferred but not required
• Knowledge of Opera PMS preferred but not required