Process Manager, Fee Billing - Pulse at Capital_One — Houston, TX

Process Manager, Fee Billing - Pulse

The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.

As Process Manager for Fee billing you will be responsible to lead the team, responsible for overseeing the configuration, validation, and execution of daily fee billing process within the settlement platform. The role ensures accurate fee application across multiple transaction types and leads initiative to streamline billing workflows, enhance automation, and maintain compliance with internal pricing polices and external partner agreements.

Responsibilities

Daily Operations Leadership:

• Oversee the daily intake, setup, and validation of fee billing forms.
• Ensure timely and accurate fee mapping for transactions.
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
• Lead the fee billing team.

Process Optimization & Automation:

• Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

Cross-Functional Coordination:

• Collaborate with internal teams to ensure fee setups align with contractual terms.
• Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance:

• Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
• Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training:

• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Basic Qualifications:

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management

Preferred Qualifications:

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Houston, TX: $122,100 - $139,400 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management