Assistant Shift Manager – Cage Operations at Wynn Resorts — Everett, MA

Job Description

Salary Pay: $69,000.00 - $69,000.00

The Encore Boston Harbor Assistant Shift Manager– Cage Operations will assist in the daily operations of the Cashiers Cage. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

Assistant Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Assistant Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
• Monitoring, tracking, and adjusting wagers according to business levels.
• Monitors TV selections and audio for the Sports Book.
• Completes W2-G’s on winning tickets.
• Responsible for ensuring appropriate materials including racing forms, scratch/odds sheets, and wagering guides are fully stocked
• Monitors book activity (i.e. Regulation 6A related transactions).
• Verifies monetary balances at intervals determined by management.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Assists in the management and the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand,
• Manages and assists cashiers and Ticket Redemption Unit (TRU) Leads.
• Ensures that all Cashiers Cage reports are submitted in a timely manner.
• Maintains high Team Member morale and good customer relations.
• Assigns cage team members to various locations according to job requirements and the team members’ abilities, skills, and experience.
• Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
• Responsible for the balancing of various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Age, Gaming and Certifications:

21 years of age or above.

Education and/or Experience:

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum 3 years of Casino experience, 1 year in a leadership role required.

Minimum 2 years of years Sports Book Management experience is also preferred but not required, with a prior leadership role preferred.

Candidates must have skill with 10-key, the operation of wagering systems and Ticket Issuing Machines

Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Second language a plus.

Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

Work Environment:

• The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable, consistent, and punctual attendance is required.