Floor and Decor Outlets of America, Inc. · Grapevine, TX

Command Center Associate at Floor and Decor Outlets of America, Inc. — Grapevine, TX

Full-timeGrapevine, TXfrom $15.15/hourPosted 2026-07-17Apply on Workday
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Full job description

Base Pay

This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available.

MAJOR RESPONSIBILITIES

  • Meet and greet storage buy customers.
  • Manage the storage buy pick-up process with the company’s car topper program.
  • Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
  • Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
  • Obtain the required customer information on all storage buy pick-ups.
  • Deliver customer storage buy orders in POS.
  • Comply with the company’s safety standard operating procedures for lifting practices.
  • Be an expert in all product knowledge and assist customers with product questions and selections.
  • Clean and stock products according to Floor & Décor’s brand standards.
  • Act and work in a manner that is consistent with the company’s core roles.

MINIMUM ELIGIBILITY REQUIREMENTS

  • (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Excellent communication skills (verbal and written).
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
  • Strong computer skills and internet project coordination experience.
  • Must be a self-starter and work well in a fast-paced environment.
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Work-life balance, including:

  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity