Lead Coordinator Inside Sales at Xylem Services USA LLC — Waukesha Ridgeview, WI

Lead Coordinator, Inside Sales (Aftermarket – Wastewater Treatment)

Why This Role Is Different

This is not a transactional inside sales role—it’s a strategic, customer-facing position at the center of aftermarket growth. You’ll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. You’ll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.

What You’ll Do (Impact & Responsibilities)

Own Aftermarket Sales & Customer Experience

• Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base
• Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy

Serve as a Strategic Customer Partner

• Build and maintain strong relationships with key customers, channel partners, and internal sales teams
• Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities

Drive Quoting & Technical Recommendations

• Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts
• Prepare accurate and timely quotations using internal tools and pricing guidelines
• Coordinate with engineering and suppliers for custom or made-to-order solutions

Fuel Growth Through Opportunity Identification

• Identify and pursue opportunities to expand scope within existing accounts
• Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions

Leverage Data & Analytics for Targeting

• Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data
• Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns
• Support forecasting and growth strategies through structured data management and insights

Align Regionally for Execution

• Support regional installations and partner alignment with minimal travel as needed
• Coordinate closely with third-party representatives to ensure consistency in customer approach and execution

What Great Looks Like (Candidate Profile)

• Customer-Centric Communicator – Builds trust quickly and manages relationships across customers, reps, and internal teams
• Commercially Driven – Sees beyond orders to identify growth, upsell, and lifecycle opportunities
• Technically Curious – Comfortable interpreting drawings, BOMs, and equipment configurations
• Data-Driven Thinker – Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand
• Highly Organized Operator – Manages multiple accounts, quotes, and priorities with precision and follow-through
• Collaborative Influencer – Works cross-functionally and with external partners to drive aligned outcomes

What We Offer

• High-impact role with ownership of a critical aftermarket revenue stream
• Exposure to a large and growing installed base across a key region
• Opportunity to blend sales, analytics, and technical expertise
• Collaborative environment with cross-functional and regional visibility
• Career growth within a global leader in wastewater treatment solutions